Refund policy

Returns and Refunds

I want you to be happy with every order. Here's how returns work at Cartridge West.

Faulty, damaged or wrong items

If something arrives damaged, turns out to be faulty, or isn't what you ordered, contact me as soon as you can at pierre@cartridgewest.com.au or on (08) 9751 4347. I'll sort out a replacement or refund, and there's no restocking fee for faulty, damaged or incorrect items.

If an Eco Advanced cartridge doesn't perform as expected, I'll replace it. No questions, and no return postage required.

Change of mind

If you've changed your mind, you can request a return within 30 days of receiving your order. The item must be unused and in its original packaging, and you'll need your order number or proof of purchase. Change-of-mind returns have a 5% restocking fee. Return postage for change-of-mind returns is at your cost.

Some items can't be returned for change of mind, including special orders and items that have been opened, installed or used.

How to return an item

Email me at pierre@cartridgewest.com.au with your order number and the reason for the return, and I'll confirm the next steps. I’ll send you the return address when I confirm your return

Please don't send anything back before I've confirmed the return, so I can make sure it's handled quickly.

Refunds

Once I've received and checked your return, I'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. For change-of-mind returns, I may offer Rewards Credit instead.

If more than 15 business days have passed since I approved your return and you haven't seen the refund, contact me at pierre@cartridgewest.com.au.

Exchanges

The quickest way to swap an item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Your rights under Australian Consumer Law

My goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure. Nothing in this policy limits those rights.