Refund policy

We have a 30-day return policy

This means you have 30 days after receiving your item to request a return.

We have to charge a 5% restock fee. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at pierre@cartridgewest.com.au. Please note that returns will need to be sent to the following address: 254 Giles Road, Yalyalup, WA 6280, Australia.

You can always contact me for any return questions at pierre@cartridgewest.com.au. 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We may, at our discretion, credit your account with Rewards Credit instead.
If more than 15 business days have passed since we’ve approved your return, please contact me at pierre@cartridgewest.com.au.